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Refund and Return Policy

​Thank you for shopping with us! We value your satisfaction and aim to provide a seamless shopping experience. Please read our return and replacement policy carefully to understand your rights and responsibilities.

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1. Refunds

 Please note: We do not offer refunds. Only replacements or repairs are available for eligible items.

Certain items, such as perishable goods, personalized products, and sale items, may not be eligible for return. Please refer to the product description for specific exclusions.​

 

2. Replacements and Repairs

We offer replacement or repair services for eligible items under the following conditions:

  • Items must be defective, damaged, or not as described.

  • If approved, the item will be repaired or replaced with the same or equivalent product.

  • Shipping costs for replacements or repairs will be covered if the issue is due to our error.

 

3. Process for Returns and Replacements

  1. Contact Us: Email or call our customer service team to initiate a return or request a replacement or repair. Please include your order number and reason for the request.

  2. Ship the Item: Once your request is authorized, securely package the item and send it to the address provided by our team.

  3. Inspection and Processing: Upon receipt, we will inspect the item and process the replacement or repair as applicable.

 

4. Non-Returnable Items

The following items are non-returnable:

  • Gift cards

  • Downloadable software products

 

5. Contact Us

For questions or assistance regarding returns, replacements, or repairs, please contact our customer service team:

 

We’re here to help ensure your satisfaction with our products and services!

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